Customer Support Representative
Location of Search:
Thunder Bay, Ontario
Key responsibilities:
- Assist in day-to-day Website maintenance, working closely with Project Manager on related projects.
- Provide technical assistance to clients via telephone, email, and on-line.
- Record/track problem reports, coordinate resolution, and provide status reports to management as necessary.
- Review open tickets daily and work toward resolution within time frames specified in company policy and procedures.
- Provide training and support to users of our SIMS CMS system.
- Analyze and integrate client content using SIMS CMS.
- Provide ongoing content maintenance.
- Perform graphic manipulations, photo research and layout services.
- Ensure Web pages conform to standards of HTML validation and browser compatibility.
- Return customer service calls promptly.
- Follow-up with customers via written correspondence as needed.
- Send problem notifications to management as needed and work closely with Technical and Design team members to resolve issues.
- Maintain positive professional relationships with clients, colleagues, and management to ensure a pro-active team oriented environment.
- Maintain current knowledge of technical developments on client software.
- Serve as backup to other departments within operations as needed.
- Other duties may be required
Requirements:
- Previous experience using a CMS or HTML Editor.
- Knowledge of layout principles and aesthetic design concepts.
- Proficiency in HTML editing tools, CSS, image editing tools, and skills in internet research using various search engines would be a definite asset.
- An understanding of Website functionality, site architecture, and navigation schemes.
- Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Pleasant personality with strong communication skills (written and verbal).
- Ability to meet deadlines and input data with speed and accuracy.
- Team player with excellent customer service and organizational skills.
- Ability to work independently with minimum supervision.
- Goal oriented with the ability to work in a fast paced, rapidly changing environment.
- A positive attitude with a customer focused approach.
- Ability to Diagnose ASP errors as well as POP3/SMTP errors.
Closing Date:
open until further notice
Interested in Applying?
Only emailed submissions will be accepted. Please Attach Resume & Cover Letter in .DOC or .PDF Format
SenciaWeb