Technical Support Services

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Happy clients make us smile :-)

We provide exceptional web and web-related digital, phone and in-house support to our clients. Our support team is always ready to discover solutions for all of our clients! Based on all of our happy customers, we’d say we do a pretty darn good job of it too!

Website Support

Don't have time to update your website? Our support specialists can provide you with timely solutions for all of your web content, graphics and techical needs.

  • Content Insertion & Layout
  • Graphic Creation & Updates
  • New Feature Implementation (forms, applications, modules)

Technical Support

Technical issues giving you a headache? Our expert technicians can help you get your website (and your computer) running like new again. We'll help by; identifiying any issues, informing you why the issues have occured, suggesting solutions and diagnostics/repair.

Training

Feel confident maintaining your website with our training sessions! We offer one-on-one training and group training sessions, which are presented where you want in at an at-your-own pace. Learn basic and advanced editing techniques, how to optimize for search, tips for maintaining accessibility, etc.

Refresher and specialized courses are available as well!

Here's what some of our clients have said about our support team...

Support how you want it

Online Support

Can't make it to our office in Thunder Bay? Our online GoToMeeting Centre allows us to connect with your computer remotely to assist you with training or technical issues.

Local Support (Thunder Bay)

We're proud to offer some of the best local website support in Thunder Bay. Stop by our office, or we'll stop by yours!

On-Site/ Mobile Support

Do you prefer person-to-person support but are unable to travel to our office? If you're in Thunder Bay or the surrounding area, we're more than happy to meet with you at your location.

Manual/ Instructional

Want to find a solution on your own? Our detailed documentation and product manuals are an excellent place to start.