Technical Support Services
Happy clients make us smile :-)
We provide exceptional web and web-related digital, phone and in-house support to our clients. Our support team is always ready to discover solutions for all of our clients! Based on all of our happy customers, we’d say we do a pretty darn good job of it too!
Don't have time to update your website? Our support specialists can provide you with timely solutions for all of your web content, graphics and technical needs.
- Content Insertion & Layout
- Graphics Creation & Updates
- New Feature Implementation (forms, applications, modules)
Technical issues giving you a headache? Our expert technicians can help you get your website (and your computer) running like new again. We'll help by; identifying any issues, informing you why the issues have occurred, suggesting solutions and diagnostics/repair.
Feel confident in maintaining your website with our training sessions! We offer one-on-one training and group training sessions, which are presented where you want in at an at-your-own pace. Learn basic and advanced editing techniques, how to optimize for search, tips for maintaining accessibility, etc.
Refresher and specialized courses are available as well!
Here's what some of our clients have said about our support team...
"Feedback from the management team has been 100% positive to the [Community Living Thunder Bay] site. We want to thank your team for the great work and innovative ideas, we are very pleased with Sencia."
Adam Armitage, Community Living Thunder Bay
"Extremely pleased with not only the work done on the YPNO web project, but the level of on-going quality assistance and communication by the team at Sencia Canada Ltd."
Young Professsionals Network of Ontario
"WOW, that was lightning fast! thanks :)"
Leeann Organ, Bearskin Airlines
"Looks great John, exactly what I was looking for, appreciate the help once again."
Mike Hartviksen, Staal Foundation Open
"That was easy... :-) Thanks so much!"
Scott Hobbs, Communications Engagement Coordinator, Wesway
Support how you want it
Can't make it to our office in Thunder Bay? Our online GoToMeeting Centre allows us to connect with your computer remotely to assist you with training or technical issues.
Local Support (Thunder Bay)
We're proud to offer some of the best local website support in Thunder Bay. Stop by our office, or we'll stop by yours!
On-Site/ Mobile Support
Do you prefer person-to-person support but are unable to travel to our office? If you're in Thunder Bay or the surrounding area, we're more than happy to meet with you at your location.
Want to find a solution on your own? Our detailed documentation and product manuals are an excellent place to start.